Refund policy

At Decal Garage NZ, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your decals, we are here to help. Please review our returns policy below.

1. Eligibility for Returns

  • Timeframe: You have 30 days from the date of delivery to return an item.
  • Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

  • Custom or personalised decals
    • Due to the unique nature of custom or personalised decals, they cannot be resold or reused. These items are created specifically for you based on your specifications, making them unsuitable for return unless there is a defect or error on our part.
  • Items on sale or clearance

3. Return Process

  1. Contact Us: Before returning any items, please email us via the contact page with your order number and reason for return.
  2. Approval: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition or damaged.

5. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item, email us via the contact page

6. Shipping Errors

  • If you received an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you and provide a prepaid return label for the incorrect item.

7. Contact Information

For questions related to returns and refunds, please email us via the contact page

Thank you for shopping with Decal Garage NZ. We appreciate your business and are committed to providing you with the best service possible.